On placing an order, we will dispatch a sealed sterile container appropriate to the sample(s) ordered. Each sample includes;

• Clear instructions on how to take the sample
• Free return shipping of the samples back to the laboratory
• Free technical support via phone, email or messaging platforms regarding sample locations and method of sampling
• Free technical support on understanding the results as well as support and advice on any actions or next steps that may be required.
• An official certificate of the result sent out electronically

 The submission time is the time between taking the sample (filling the bottle) and the laboratory receiving it. The laboratory will process samples that fall outside of the submission time, but these results may not be in adherence to UKAS, British Standard, ISO or HSG guidelines as applicable.

If your considering buying more than 5 samples, please reach out to discuss volume discounts. Not sure which samples you need? Get in touch! Call, email, or message us—we’re happy to help.